Travel Republic launches first ever triple lock protection for customers

London, UK, 17 December 2021 - With recent travel restrictions coming into place just as customers begin to rebuild their confidence to travel again, now more than ever, trust and financial protection is playing an important role when deciding who to book their package holiday with. This is why Travel Republic has launched the first ever Triple Lock Protection.

As the only Online Travel Agent to offer this unique product, a NEW Secure Trust Account alongside ATOL protection and ABTA membership, Travel Republic offers unrivalled protection to their customers.

Introduction of the new Secure Trust Account for package holiday customers guarantees that when a customer books a flight-inclusive package holiday, the money for their accommodation and transfers will be kept secure in a separate account and can be promptly refunded in the event their holiday be cancelled.

The Holiday Promise includes the new Triple Lock Protection in addition to Covid Cover Plus for extra cancellation protection, Lowest Price Guarantee and 24/7 In Resort support to give customers real peace of mind and worry-free holidays.

Going the extra mile for customers has helped Travel Republic to reach its highest ever score on leading independent consumer review site, Trustpilot. With an overall score of 4.6/5 and over 76% of the 53,000+ reviews giving the brand a five-star rating for customer service, Travel Republic has achieved the best ranking of any UK online travel agent. 

Antonio Fellino, Managing Director at Travel Republic comments: “Our unique Triple Lock Protection, included in our ‘Holiday Promise’, gives our customers real peace of mind when booking their holidays with us.

“Only recently, independent research commissioned by ABTA showed ‘choosing trusted brands and operators’ to be the most important factor for Brits when planning a holiday¹. So we’re delighted to further strengthen the financial protection we can provide our customers, and be able to act quickly and flexibly to look after them should they be due a refund.”

Fellino continues: “Unlike some of our competitors, we’ve never walked away from our responsibilities to our customers, or the accountability that comes with being a member of our industry’s trade bodies. It’s great to see that feedback from happy customers and OTA sector-leading review site scores.”

The Travel Republic Trust Account scheme is operated and overseen by independent trustees under the terms of a formal trust deed, in strict compliance with CAA requirements and with the approval of the Trustees of the Air Travel Trust and applies to all flight plus hotel and / or transfer bookings. It will hold any monies paid for a holiday, excluding flights which go straight to the airline as per industry practice. Customers will start seeing it promoted on the Travel Republic site and social media from 17^th December, and can find out more here: 

www.travelrepublic.co.uk/worry-free-holidays  

NOTES TO EDITORS:

¹ In answer to the question ‘Which of these things are important to you when planning a vacation in 2022?’. Research conducted by GWI for the ABTA Travel Trends 2022 report.

ABOUT TRAVEL REPUBLIC:

• Travel Republic offers holidays across the world at super low prices. Need a change of scene, a bit of a pick-me-up or just some time to switch off and leave the world behind, then it's time to Travel Republic. As when it comes to holidays, we’ve got them by the truckload in every shape and size.
• Millions of holidaymakers have been booking through the Travel Republic’s websites, in the UK and Ireland, since 2003. Rated excellent on Trust Pilot, with a score of 4.6/5, customers can book their holiday with Travel Republic knowing they will receive great value and high quality service.
• For peace of mind, Travel Republic is a full member of ABTA, holds an ATOL licence and has a Secure Trust Account providing complete financial protection to all holidaymakers.

FURTHER INFORMATION:

Name: Phil Bloomfield

Tel: 07763 113 243

Email: phil.bloomfield@dnata.com